Helticket Payment Policy

1. Payment Methods

• Credit/Debit Cards: Visa, MasterCard, and other major credit cards.
• Mobile Money: M-Pesa, T-Cash, and other local mobile payment options like Evc, Edahab.
• Bank Transfers: Direct transfers to our designated bank accounts.

2. Currency

All transactions will be processed in USD Dollar (USD) or Kenyan Shillings (KES), depending on the location of the booking.

3. Payment Timing

Immediate Payment: Full payment is required at the time of booking for all travel services.

Payment Confirmation: Bookings are confirmed only after successful payment processing. A confirmation email will be sent once payment is received.

4. Refund Policy

Cancellation by Customer: If you wish to cancel your booking, please refer to our cancellation policy. Refunds will be processed according to the cancellation terms outlined during the booking process.

Cancellation by Helticket: In the event we are unable to fulfill your booking due to unforeseen circumstances, a full refund will be issued.

5. Security

We prioritize your security and use industry-standard encryption technologies to protect your payment information. All payment transactions are processed through secure gateways.

6. Disputes and Chargebacks

In the event of a payment dispute, we request that you contact our customer service team within 30 days of the transaction. Chargebacks without prior communication may result in account suspension.

7. Modifications

Helticket reserves the right to modify this payment policy at any time. Any changes will be communicated through our website and will be effective immediately upon posting.

8. Contact Information

For questions or concerns regarding our payment policy, please contact our customer service team:

• Email: support@helticket.com
• Phone: [Insert Phone Number]
• Office Hours: [Insert Office Hours]